Shelter Team Lead

FTE: Casual
PROGRAM: Lethbridge Wellness Shelter & Stabilization Unit (LWSSU)
REPORTING TO: Shelter Coordinator

SUMMARY OF WORK:  

The Shelter Team Lead provides day-to-day leadership and operational oversight of shelter
services, ensuring a safe, respectful, supportive, and well-organized environment for shelter
guests, staff, volunteers, and partner organizations. The position supervises frontline staff,
coordinates daily shelter operations, responds to incidents and emergencies, and supports the
delivery of trauma-informed, culturally safe, client-centred services. The successful candidate
demonstrates strong leadership, communication, conflict-resolution, and crisis-management
skills and is able to make sound decisions in a fast-paced shelter environment. Ability to work in
a 24/7 shelter environment, including evenings, overnight shifts, weekends, and holidays as
required

PROFESSIONAL & PERSONAL QUALITIES:

• Education in Addictions and Mental Health, Health Sciences, or a related field is
  considered an asset.
• 2–3 years of experience working in a high-risk environment, such as healthcare, lowincome services, homeless shelters, or other community-based settings, is preferred.
• Personal experience with addiction recovery and the ability to draw upon wellness and
  recovery experiences when providing intentional peer support is considered an asset.
• Valid First Aid Certification is required, or you must be willing to acquire within 6
  months of hiring; training may be provided.
• Naloxone/Narcan training is required, or you must be willing to acquire within 6 months
  of hiring; training may be provided.
• Monitor the shelter environment and proactively identify safety concerns.
• Respond to emergencies, medical situations, behavioural concerns, conflicts, and other
  critical incidents.
• De-escalate challenging situations using appropriate communication and crisisintervention techniques. NVCI (Non-Violent Crisis Intervention) Certification is required,
  or you must be willing to acquire within 6 months of hiring; training may be provided.
• Follow emergency procedures and contact emergency services when required.
• Ensure incidents are documented accurately and reported to management according to
  organizational policy.
• Support staff in maintaining a safe environment for everyone in the shelter.
• Flexible and reliable with availability for rotating shifts, including days, evenings, nights,
  and weekends.
• Must act with integrity and treat all information regarding guests, emergency medical
  personnel, service providers, employees, and the financial and operational status of the
  Organization as confidential.
• Serve as a key communication link between frontline staff and management.

SALARY RANGE:

• In accordance with the Blood Tribe Department of Health Inc. Salary Grid.

DEADLINE FOR APPLICATION: Until Position is Filled.

Please forward a Cover Letter, Resume, Current Criminal Record Check including vulnerable sector, Three (3) updated references, Copy of Certificates:

Blood Tribe Department of Health Inc.
C/O:  Human Resources
P.O. Box 229
STANDOFF, AB T0L 1Y0
Phone: 403-737-3888
FAX :  403-737-3985
E-mail : recruitment@btdh.ca

INCOMPLETE APPLICATIONS WILL NOT BE ACCEPTED.