Community Notice: Updates to Medical Transportation and NIHB Services
Please be advised of the following important changes to the Medical Transportation program and Non-Insured Health Benefits (NIHB) services. We ask all community members to review this information carefully.
Off-Reserve Clients: New Process for Medical Transportation
Off-reserve clients are now required to deal directly with the Edmonton Referral Unit for all medical transportation needs. This includes:
- Booking transportation to medical appointments
- Requesting travel reimbursements
- All transportation-related inquiries
Please contact the Edmonton Referral Unit directly for any medical transportation requests or reimbursements going forward. The number to the Edmonton Referral Unit is 1-800-514-7106.
Reimbursement Forms Available Online and at BTDH Medical Transportation
Reimbursement forms can now be submitted online for faster processing. Here is what you need to know:
- Reimbursement forms are available online please visit the NIHB website
- Physical (paper) reimbursement forms remain available through the Medical Transportation office for those who need them.
Submit Receipts for Reimbursement Online
Express Scripts Canada delivers Health Information and Claims Processing Services on behalf of Indigenous Services Canada’s NIHB Program. Community members using Express Scripts are encouraged to begin submitting their receipts for reimbursement through the online portal.
A step-by-step instructional video on how to submit reimbursements online can be found by visiting Express Scripts Canada Website.
Questions or need assistance?
All other NIHB requests and information including dental care, vision care, medical supplies and equipment, mental health counselling can call 1-800-232-7301. Have your full name, date of birth, and 10-digit treaty number ready when calling for services.
Please contact our Medical Transportation office if you have questions or concerns please call 403-737-2604 or visit our website: www.btdh.ca.